FAQs

What is fiber internet?

Fiber internet, or fiber-optic internet, uses thin strands of glass to transmit data as pulses of light. This technology allows for incredibly fast data transfer speeds and supports higher bandwidth, which means it can handle more data simultaneously. This makes it ideal for high-demand applications like remote work and learning, streaming high-definition video, online gaming, and handling multiple devices at once. Fiber internet is reliable and has a more consistent internet experience. It is a generational solution, adaptable to future technologies and applications.

What internet speeds can I expect in my area?

Internet service will be available through Ting, which will offer symmetrical 2 gigabit per second speed (Gbps) citywide. This is among the fastest internet speeds available anywhere in the country

Will higher speed also be available?

Ting will offer 2 Gbps service, among the fastest speeds available anywhere in the country. Because download and upload speeds are symmetrical, you won’t experience jumpiness and lagging that can result from asymmetrical upload and download speeds. One of the benefits of the fiber network is that it can adapt to future needs without undertaking additional construction. So, the network can meet Memphians’ needs now and as technology evolves and people’s needs change, the network can meet future demand – all without future disruptions to residents and neighborhoods

Can I get fiber internet through my existing internet provider?

Fiber internet from existing providers is only available to approximately 25% of Memphians. Contact your internet service provider directly to determine if it’s available in your neighborhood. The City of Memphis has contracted with Blue Suede Networks to design, build, finance, and manage fiber broadband infrastructure that will pass at least 85% of Memphis residential and business premises citywide, making fiber internet much more widely available than it is today.

Ting, an internet service provider (ISP), will provide fiber internet service over this network. Service will be available to the first Memphians starting in Q3 2024.

How much does it cost?

Ting will offer a 2 gigabit per second (Gbps) service for $89 monthly. Additional pricing and service levels—including accessible options for qualifying low-income households—will be announced closer to the service launch.

When will it come to my community?

This citywide network is one of the largest infrastructure projects ever in Memphis, so it will be completed in phases. Up-to-date schedules are available on Smartmemphisfiber

What can I expect from construction

Blue Suede Networks and its construction partners are committed to ensuring that construction is safe, efficient, and minimally disruptive.

The company and its partners use advanced equipment and techniques to boost efficiency and minimize disturbances, aiming to keep disruptions to your daily life as brief as possible. This includes clear communication about construction activities and schedules, maintaining narrow pathways, and promptly restoring any affected areas to their original condition or better.

Who can I call with questions?

Residents who have questions about construction can call 901-440-2733.

What's the difference between Ting and Blue Suede Networks

Ting is an Internet service provider (ISP) that serves residential and business customers directly. Blue Suede Networks is a Memphis-based company that designs, builds, finances, and manages the network infrastructure.

Is this project the reason for the proposed tax increase?

No. Blue Suede Networks is making a historic private investment in designing, building, and managing Memphis’ fiber network.

Do I have to switch to a fiber network?

No. If you are happy with your internet service provider, keep using it